I just got off the phone with a customer service representative at Pleader's Pligest, who says that the reason for the tone of the renewal correspondence I mentioned in a previous post is because my father-in-law's bill is overdue. Apparently, a renewal request was processed last fall. As we handle his bills and Pleader's Pligest mail, I know we did not send a renewal request (but later in the conversation, she mentioned that he had set up his subscription with automatic renewal, so I suspect that the subscription was auto-renewed in October).
The thing is, his subscription is currently paid to June of 2009. But because of the auto-renew feature, Pleader's Pligest considered his account to be "overdue" in 2007. What a total crock.
I'm now going to write to the friendly folks at Pleader's Pligest to tell them what I think of this process.